Cancellations

Cancellation is not possible once the order has been delivered to or picked up by the shipping carrier. In this case you will need to follow through with the return process listed below. Cancellation refunds are subject to a 4% fee (unless refunded to store credit).

To request an order cancellation, fill out the form in the red box below.

Returns & Refunds

Approval & Eligibility

Returns must be authorized before shipping items back. We will notify you via email if the return is authorized or if the return request contains items that are non-returnable.

What is eligible for return?

• Unused items in their original packaging not covered in the below section are eligible for return & refund within 30 days of the original delivery date.

What is not eligible for return?

• All sales on custom, blem, scratch & dent, used, sale, or other reduced-price products are ineligible for return or refund.
• Shipping costs.
• Any item not in its original condition, damaged, or missing parts.
• Products showing signs of wear, damage, abuse or alteration (including damage incurred in the return shipping) may not be eligible for a full refund. Partial refunds will be assessed on a case-by-case basis, and may result in zero refund.

To request a return, fill out the form in the red box below. 

Refunds

• Once your return is received and inspected, you will receive an email notifying you of the return status and we will process the refund (if the return is accepted).
• Returns incur a 10% restocking fee, this will be deducted from the refund amount.
• Refunds will typically be processed to the original payment method. This may take up to 10 business days to appear in your account (non-US accounts may take longer).
• Should you desire store credit instead of a refund to your original payment method a store credit code can be issued. This is the recommended refund method if you plan to re-order products, as funds will be available as soon as the return is processed.

To be eligible for cancellation, return or refund review or resolution, any order issues must be reported within 30 days of delivery.