Cancellations

Please contact us at support@saundersmachineworks.com if you would like to cancel an order. Cancellation is not possible once the order has been delivered to or picked up by the shipping carrier. In this case you will need to follow through with the return process listed below. Cancellation refunds are subject to a 4% fee (unless refunded to store credit).

Returns & Refunds

Approval & Eligibility

Returns must be authorized before shipping items back. Please fill out the form at the bottom of this page after reading our return & refund policy. We will notify you via email if the return is authorized or if the return request contains items that are non-returnable.

What is eligible for return?

• Unused items in their original packaging not covered in the below section are eligible for return & refund within 30 days of the original delivery date.

What is not eligible for return?

• All sales on custom, blem, scratch & dent, used, sale, or other reduced-price products are ineligible for return or refund.
• Shipping costs.
• Any item not in its original condition, damaged, or missing parts.
• Products showing signs of wear, damage, abuse or alteration (including damage incurred in the return shipping) may not be eligible for a full refund. Partial refunds will be assessed on a case-by-case basis, and may result in zero refund.

Shipping

Once the return has been authorized, ship items to:

Saunders Machine Works
1554 Fairview Road
Zanesville, OH 43701
United States

• Write “RMA #[your original order number]” in permanent marker on the outside of the box (e.g. RMA #1001).
• Place the packing slip or order receipt on the inside of the box.
• For freight shipments, please schedule the delivery window between 9AM – 3PM EST, Monday through Friday.
• You are responsible for arranging the return shipping and associated costs.
• We request that you send the tracking number for your products in response to our return authorization email. You are responsible for any shipping insurance. SMW is not responsible for lost or damaged packages.
• The date the package is received at the shipping carrier facility must be within 30 days of the original delivery date to be eligible for return.
• If received items are used, damaged, or otherwise non-returnable according to this policy and no refund is issued the customer is responsible for return shipping to them (if desired).

Refunds

• Once your return is received and inspected, you will receive an email notifying you of the return status and we will process the refund (if the return is accepted).
• Returns incur a 10% restocking fee, this will be deducted from the refund amount.
• Refunds will typically be processed to the original payment method. This may take up to 10 business days to appear in your account (non-US accounts may take longer).
• Should you desire store credit instead of a refund to your original payment method a store credit code can be issued. This is the recommended refund method if you plan to re-order products, as funds will be available as soon as the return is processed.

To be eligible for review or resolution, any order issues must be reported within 30 days of delivery.